Who fixes Illegal construction in Gurugram (Gurgaon): how to complain, documents, deadlines
MCG town planning; DTCP for licensed colonies; HSVP in its sectors
Who is responsible
Unauthorised floors, commercial use of residential plots and encroachment inside municipal limits are MCG. Licensed private colonies are the District Town Planner. HSVP sectors are the HSVP Estate Officer.
Offices involved
- Municipal Corporation of GurugramSanitation, internal roads, streetlights, parks, internal water and sewer, property tax, building plans, stray animals, encroachment. mcg.gov.in
- Town and Country Planning (DTCP)Licenses private colonies; enforces licence conditions and handover. tcpharyana.gov.in
- HSVP Estate OfficeHSVP sectors and their internal services until transfer to MCG; plot allotments. hsvphry.org.in
How to complain
- PortalGMDA integrated grievance portal
- Toll-free1800 180 1817
- WhatsApp78400 01817, with a photo
- AppmyGurugram
- DTCPTown and Country Planning
- HSVPHSVP
What the portal asks for
MCG town planning; DTCP for licensed colonies A written complaint with photos and the exact property address is what the planning wing acts on.
Details
- Exact address of the property Required
- What exactly Required
- Options: Extra floor or unauthorised extension, Commercial use of residential plot, Encroachment on public land, Unsafe or dangerous building, Construction without permission
- Owner or builder, if known Optional
- Is work going on now Optional
- Options: Yes, No
Documents
- Photos of the construction Required
If nothing happens: the escalation ladder
- Written complaint with photos, plus a ticket on the portal.
- Not attended: Senior Town Planner (MCG) or District Town Planner (DTCP).
- Still pending: MCG Commissioner or Director, Town and Country Planning.
- Final: CM Window.
Your rights and deadlines
Right to Service, Haryana
A notified service within its time limit, or an automatic appeal.
Deadline: Notified limit
- Apply on Saral Haryana and keep the application number.
- Past the limit? The Auto Appeal System escalates for you.
- The Commission can fine the officer and compensate you.
Covers certificates, approvals, connections and corrections. CM Window cases about notified services route into the same system.
Sources: Auto Appeal System · Saral Haryana
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
Common questions
Who fixes Illegal construction in Gurugram?
MCG town planning; DTCP for licensed colonies; HSVP in its sectors Unauthorised floors, commercial use of residential plots and encroachment inside municipal limits are MCG. Licensed private colonies are the District Town Planner. HSVP sectors are the HSVP Estate Officer.
How do I complain about Illegal construction?
Start with Portal: GMDA integrated grievance portal. A written complaint with photos and the exact property address is what the planning wing acts on.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. Written complaint with photos, plus a ticket on the portal. 2. Not attended: Senior Town Planner (MCG) or District Town Planner (DTCP). 3. Still pending: MCG Commissioner or Director, Town and Country Planning. 4. Final: CM Window.