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Who fixes Garbage in Gurugram (Gurgaon): how to complain, documents, deadlines

MCG sanitation wing

Who is responsible

Door-to-door collection, sweeping, collection points, bulk waste and debris. Societies producing 100 kg a day or more must process wet waste on site under the 2016 rules.

Offices involved

  • Municipal Corporation of GurugramSanitation, internal roads, streetlights, parks, internal water and sewer, property tax, building plans, stray animals, encroachment. mcg.gov.in
  • Urban Local Bodies DepartmentControls MCG and MC Manesar; property tax rules; hears CM Window cases against municipal bodies. ulbharyana.gov.in
  • Ministry of Housing and Urban AffairsSwachh Bharat Mission, AMRUT water and sewer funding, metro projects. mohua.gov.in
  • Ward councillorElected for your ward; first contact for local works; sits in the MCG House and its committees. mcg.gov.in
  • Junior engineer and sanitation supervisorThe field staff who clear a complaint in your ward; named on your ticket. Raise a ticket
  • RWA or Apartment Owners AssociationInternal roads, security, common areas, and the society's voice with the agencies.

How to complain

What the portal asks for

GMDA integrated grievance portal or Swachhata app A geo-tagged photo routes the complaint to the ward's sanitation inspector.

Details

Type of place Required
Options: Street or lane, Collection point, Park, Drain, Vacant plot, Society gate, Market
Since when Optional
How often Optional
Options: Today only, A few days, Every week, Always

Documents

Photo of the garbage Required

If nothing happens: the escalation ladder

  1. Ticket on the portal or the Swachhata app; keep the number.
  2. Not attended: the ward sanitary inspector, then the zone Joint Commissioner.
  3. Still pending: MCG Commissioner and Mayor.
  4. Final: CM Window with the ticket history.

Your rights and deadlines

Right to Service, Haryana

A notified service within its time limit, or an automatic appeal.

Deadline: Notified limit

  1. Apply on Saral Haryana and keep the application number.
  2. Past the limit? The Auto Appeal System escalates for you.
  3. The Commission can fine the officer and compensate you.

Covers certificates, approvals, connections and corrections. CM Window cases about notified services route into the same system.

Sources: Auto Appeal System · Saral Haryana

CPGRAMS, central complaints

A reply within 21 days from any central ministry or body.

Deadline: 21 days

  1. File at pgportal.gov.in and note the registration number.
  2. No reply by day 21? An interim reply must give a reason and date.
  3. Rate the resolution; a poor rating opens an appeal.

Use for NHAI, CPCB, CAQM, banks, telecom, railways, EPFO and central schemes. A grievance cannot be closed as not our department; it must be transferred.

Sources: CPGRAMS

CM Window and the MCG ladder

A tracked escalation when a civic ticket is closed without a fix.

Deadline: 3 levels, then CM Window

  1. Keep the ticket number; only you can close a GMDA ticket.
  2. Escalate to the department head, then Commissioner and Mayor.
  3. Still pending? CM Window, with every ticket number attached.

CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.

Sources: CM Window · MCG · GMDA portal

Right to Information

Any record a public authority holds, within 30 days, for 10 rupees.

Deadline: 30 days

  1. Ask for specific documents: work order, measurement book, inspection report.
  2. No reply, or a poor one? First appeal in the same office.
  3. Second appeal to the State Information Commission.

48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.

Sources: RTI Online, central bodies

Solid Waste Management Rules, 2016

Segregated waste collected at your door, transported separately and processed.

Deadline: Daily collection

  1. Segregate wet, dry and domestic hazardous waste.
  2. Bulk generators, 100 kg a day, process wet waste on site.
  3. Collector mixing your streams? Report it with a photo.

Spot fines apply to littering, burning and unsegregated handover. Societies planning composting can ask the Forum for a clinic.

Sources: Swachh Bharat Mission Urban

Common questions

Who fixes Garbage in Gurugram?

MCG sanitation wing Door-to-door collection, sweeping, collection points, bulk waste and debris. Societies producing 100 kg a day or more must process wet waste on site under the 2016 rules.

How do I complain about Garbage?

Start with Portal: GMDA integrated grievance portal. A geo-tagged photo routes the complaint to the ward's sanitation inspector.

How long should it take?

CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.

What if nothing happens?

Escalate step by step: 1. Ticket on the portal or the Swachhata app; keep the number. 2. Not attended: the ward sanitary inspector, then the zone Joint Commissioner. 3. Still pending: MCG Commissioner and Mayor. 4. Final: CM Window with the ticket history.

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