Who fixes Water, sewer in Gurugram (Gurgaon): how to complain, documents, deadlines
GMDA for bulk supply, MCG for distribution
Who is responsible
GMDA runs the treatment plants, master water lines and master sewers. MCG owns distribution and internal sewers inside sectors; HSVP in its own sectors. Tankers during a shortage come through the same ticket.
Offices involved
- Gurugram Metropolitan Development AuthorityMaster roads, bulk water, master sewers and storm drains, mobility, the integrated grievance portal. gmda.gov.in
- Municipal Corporation of GurugramSanitation, internal roads, streetlights, parks, internal water and sewer, property tax, building plans, stray animals, encroachment. mcg.gov.in
- HSVP Estate OfficeHSVP sectors and their internal services until transfer to MCG; plot allotments. hsvphry.org.in
- Junior engineer and sanitation supervisorThe field staff who clear a complaint in your ward; named on your ticket. Raise a ticket
How to complain
- PortalGMDA integrated grievance portal
- Toll-free1800 180 1817
- WhatsApp78400 01817, with a photo
- AppmyGurugram
What the portal asks for
GMDA integrated grievance portal Quote the connection or bill number if there is one; it speeds up the search for the line.
Details
- What exactly Required
- Options: No supply, Low pressure, Dirty or smelly water, Sewer overflow, Leak on the road, Illegal connection
- Water connection or bill number Optional
- On the water bill, if any
- Since when Required
- Houses affected (about) Optional
Documents
- Photo (leak, overflow or dirty water) Optional
- Water bill Optional
If nothing happens: the escalation ladder
- Ticket on the portal; keep the number. Only you can close it.
- No action in time: the officer named on the ticket, then the zone Joint Commissioner or Executive Engineer.
- Still pending: MCG Commissioner and Mayor, or GMDA CEO.
- Final: CM Window, with every ticket number attached.
Your rights and deadlines
Right to Service, Haryana
A notified service within its time limit, or an automatic appeal.
Deadline: Notified limit
- Apply on Saral Haryana and keep the application number.
- Past the limit? The Auto Appeal System escalates for you.
- The Commission can fine the officer and compensate you.
Covers certificates, approvals, connections and corrections. CM Window cases about notified services route into the same system.
Sources: Auto Appeal System · Saral Haryana
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
Common questions
Who fixes Water, sewer in Gurugram?
GMDA for bulk supply, MCG for distribution GMDA runs the treatment plants, master water lines and master sewers. MCG owns distribution and internal sewers inside sectors; HSVP in its own sectors. Tankers during a shortage come through the same ticket.
How do I complain about Water, sewer?
Start with Portal: GMDA integrated grievance portal. Quote the connection or bill number if there is one; it speeds up the search for the line.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. Ticket on the portal; keep the number. Only you can close it. 2. No action in time: the officer named on the ticket, then the zone Joint Commissioner or Executive Engineer. 3. Still pending: MCG Commissioner and Mayor, or GMDA CEO. 4. Final: CM Window, with every ticket number attached.