Who fixes Parks, trees in Gurugram (Gurgaon): how to complain, documents, deadlines
MCG horticulture; HSVP in its sectors; Forest Department for trees
Who is responsible
Neighbourhood parks are MCG horticulture. Green belts along HSVP roads are HSVP. Felling or damaging a tree needs Forest Department permission; report illegal felling to the Forest Department and the police.
Offices involved
- Municipal Corporation of GurugramSanitation, internal roads, streetlights, parks, internal water and sewer, property tax, building plans, stray animals, encroachment. mcg.gov.in
- HSVP Estate OfficeHSVP sectors and their internal services until transfer to MCG; plot allotments. hsvphry.org.in
How to complain
- PortalGMDA integrated grievance portal
- Toll-free1800 180 1817
- WhatsApp78400 01817, with a photo
- AppmyGurugram
What the portal asks for
GMDA integrated grievance portal Tree cutting also goes to the Forest Department; keep the photos.
Details
- Park or green belt name Required
- What exactly Required
- Options: Not maintained, Broken equipment, Encroachment, Tree cutting, Dead tree or fallen branch, No water
Documents
- Photo Required
If nothing happens: the escalation ladder
- Ticket on the portal; keep the number. Only you can close it.
- No action in time: the officer named on the ticket, then the zone Joint Commissioner or Executive Engineer.
- Still pending: MCG Commissioner and Mayor, or GMDA CEO.
- Final: CM Window, with every ticket number attached.
Your rights and deadlines
Right to Service, Haryana
A notified service within its time limit, or an automatic appeal.
Deadline: Notified limit
- Apply on Saral Haryana and keep the application number.
- Past the limit? The Auto Appeal System escalates for you.
- The Commission can fine the officer and compensate you.
Covers certificates, approvals, connections and corrections. CM Window cases about notified services route into the same system.
Sources: Auto Appeal System · Saral Haryana
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
Common questions
Who fixes Parks, trees in Gurugram?
MCG horticulture; HSVP in its sectors; Forest Department for trees Neighbourhood parks are MCG horticulture. Green belts along HSVP roads are HSVP. Felling or damaging a tree needs Forest Department permission; report illegal felling to the Forest Department and the police.
How do I complain about Parks, trees?
Start with Portal: GMDA integrated grievance portal. Tree cutting also goes to the Forest Department; keep the photos.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. Ticket on the portal; keep the number. Only you can close it. 2. No action in time: the officer named on the ticket, then the zone Joint Commissioner or Executive Engineer. 3. Still pending: MCG Commissioner and Mayor, or GMDA CEO. 4. Final: CM Window, with every ticket number attached.