Who fixes Property tax in Gurugram (Gurgaon): how to complain, documents, deadlines
MCG
Who is responsible
Property-tax assessment and correction, building plans, occupation and no-dues certificates. Most are notified services with fixed time limits under the Right to Service Act.
Offices involved
- Municipal Corporation of GurugramSanitation, internal roads, streetlights, parks, internal water and sewer, property tax, building plans, stray animals, encroachment. mcg.gov.in
- Urban Local Bodies DepartmentControls MCG and MC Manesar; property tax rules; hears CM Window cases against municipal bodies. ulbharyana.gov.in
- Right to Service CommissionHears auto-appeals when notified services are late; can fine officers. Auto Appeal System
How to complain
- PortalULB property tax and services
- ServicesSaral Haryana
- MCGmcg.gov.in
What the portal asks for
Haryana ULB property tax portal / MCG Every request is against the Property ID; a service with a notified time limit auto-escalates under the Right to Service Act.
Details
- Property ID Required
- On the property tax receipt or notice
- Owner name as per record Required
- What you need Required
- Options: Correct the record (area, name, category), Dues shown wrongly, No-dues certificate, Name transfer, Other
- Earlier application or ticket number Optional
Documents
- Property tax receipt or notice Required
- ID proof of the owner Optional
- Sale deed or allotment letter Optional
If nothing happens: the escalation ladder
- Apply online; keep the application number.
- Past the notified limit: the Auto Appeal System escalates for you.
- Still pending: Grievance Officer, then the Right to Service Commission.
- Parallel route: CM Window.
Your rights and deadlines
Right to Service, Haryana
A notified service within its time limit, or an automatic appeal.
Deadline: Notified limit
- Apply on Saral Haryana and keep the application number.
- Past the limit? The Auto Appeal System escalates for you.
- The Commission can fine the officer and compensate you.
Covers certificates, approvals, connections and corrections. CM Window cases about notified services route into the same system.
Sources: Auto Appeal System · Saral Haryana
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
Common questions
Who fixes Property tax in Gurugram?
MCG Property-tax assessment and correction, building plans, occupation and no-dues certificates. Most are notified services with fixed time limits under the Right to Service Act.
How do I complain about Property tax?
Start with Portal: ULB property tax and services. Every request is against the Property ID; a service with a notified time limit auto-escalates under the Right to Service Act.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. Apply online; keep the application number. 2. Past the notified limit: the Auto Appeal System escalates for you. 3. Still pending: Grievance Officer, then the Right to Service Commission. 4. Parallel route: CM Window.