Who fixes Builders, societies in Gurugram (Gurgaon): how to complain, documents, deadlines
HRERA Gurugram; DTCP; District Registrar
Who is responsible
Delayed possession and defects go to HRERA. Maintenance handover and licence conditions are DTCP. Disputes inside an RWA or AOA go to the District Registrar under the 2012 Act.
Offices involved
- HRERA GurugramPromoter delays, defects, refunds, unregistered projects. haryanarera.gov.in
- Town and Country Planning (DTCP)Licenses private colonies; enforces licence conditions and handover. tcpharyana.gov.in
- Deputy Commissioner, GurugramHead of the district; revenue, elections, disaster management, coordination between agencies. gurugram.gov.in
How to complain
What the portal asks for
HRERA Gurugram HRERA needs the project's RERA registration, the builder-buyer agreement and proof of payment; a complaint is filed online with a fee.
Details
- Project name Required
- Builder or promoter Required
- RERA registration number of the project Optional
- On the agreement, brochure or the HRERA site
- Unit or flat number Optional
- Booking date Optional
- Amount paid so far (rupees) Optional
- Promised possession date Optional
- What you want Required
- Options: Possession or delay interest, Refund with interest, Defects fixed, Maintenance or handover to RWA, Society or RWA dispute
Documents
- Builder-buyer agreement or allotment letter Required
- Payment receipts or bank statement Required
- Correspondence with the builder Optional
- ID proof Optional
If nothing happens: the escalation ladder
- File with HRERA or DTCP with the agreement and payment record.
- HRERA: appeal to the Real Estate Appellate Tribunal.
- DTCP: Director, Town and Country Planning, then CM Window.
- Society-wide patterns go to a Forum policy dialogue.
Your rights and deadlines
Right to Service, Haryana
A notified service within its time limit, or an automatic appeal.
Deadline: Notified limit
- Apply on Saral Haryana and keep the application number.
- Past the limit? The Auto Appeal System escalates for you.
- The Commission can fine the officer and compensate you.
Covers certificates, approvals, connections and corrections. CM Window cases about notified services route into the same system.
Sources: Auto Appeal System · Saral Haryana
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
RERA and apartment ownership
Interest or a refund for delay; defects fixed for five years after possession.
Deadline: 5-year defect liability
- Complain to HRERA Gurugram with the agreement and payment record.
- Appeal to the Real Estate Appellate Tribunal.
- Maintenance handover and licence conditions: DTCP.
Common areas belong to the association of allottees once it is formed.
Sources: HRERA Gurugram · DTCP Haryana
Common questions
Who fixes Builders, societies in Gurugram?
HRERA Gurugram; DTCP; District Registrar Delayed possession and defects go to HRERA. Maintenance handover and licence conditions are DTCP. Disputes inside an RWA or AOA go to the District Registrar under the 2012 Act.
How do I complain about Builders, societies?
Start with HRERA: HRERA Gurugram. HRERA needs the project's RERA registration, the builder-buyer agreement and proof of payment; a complaint is filed online with a fee.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. File with HRERA or DTCP with the agreement and payment record. 2. HRERA: appeal to the Real Estate Appellate Tribunal. 3. DTCP: Director, Town and Country Planning, then CM Window. 4. Society-wide patterns go to a Forum policy dialogue.