Who fixes Air, noise in Gurugram (Gurgaon): how to complain, documents, deadlines
HSPCB regional office, Gurugram
Who is responsible
Construction dust, industrial emissions, noise and waste burning. Burning on public land is also MCG. Under GRAP, the Commission for Air Quality Management sets NCR-wide restrictions.
Offices involved
- HSPCB regional officePollution enforcement. hspcb.gov.in
- Commission for Air Quality ManagementGRAP restrictions across the NCR. caqm.nic.in
- Municipal Corporation of GurugramSanitation, internal roads, streetlights, parks, internal water and sewer, property tax, building plans, stray animals, encroachment. mcg.gov.in
- Deputy Commissioner, GurugramHead of the district; revenue, elections, disaster management, coordination between agencies. gurugram.gov.in
How to complain
- Central appSameer (CPCB)
- State boardHSPCB
- PortalGMDA portal, air-monitoring cell
- Toll-free1800 180 1817
What the portal asks for
HSPCB regional office; Sameer app for air Name the source and the time pattern; a dated photo or video is the evidence the board acts on.
Details
- Source Required
- Options: Construction dust, Garbage or leaf burning, Industrial smoke, Generator or vehicle fumes, Noise (loudspeaker, construction, generator), Water discharge or dumping
- Site, unit or society responsible (if known) Optional
- When does it happen Required
- For example: every night after 10 pm
Documents
- Photo or video still Required
If nothing happens: the escalation ladder
- Complaint on Sameer or the GMDA portal, with photo and time.
- Not attended: the HSPCB Regional Officer, Gurugram.
- Still pending: Member Secretary, HSPCB, and the Deputy Commissioner.
- Final: CM Window, or CPGRAMS for CPCB and CAQM.
Your rights and deadlines
CPGRAMS, central complaints
A reply within 21 days from any central ministry or body.
Deadline: 21 days
- File at pgportal.gov.in and note the registration number.
- No reply by day 21? An interim reply must give a reason and date.
- Rate the resolution; a poor rating opens an appeal.
Use for NHAI, CPCB, CAQM, banks, telecom, railways, EPFO and central schemes. A grievance cannot be closed as not our department; it must be transferred.
Sources: CPGRAMS
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
Air quality: GRAP
Enforcement against dust, burning and emissions as the AQI worsens.
Deadline: GRAP stages 1 to 4
- Report on the Sameer app with photo and time.
- Or the GMDA portal's air-monitoring cell.
- Then the HSPCB Regional Officer; CPGRAMS for CAQM.
The Commission for Air Quality Management runs the Graded Response Action Plan across the NCR.
Sources: CAQM · CPCB and Sameer
Common questions
Who fixes Air, noise in Gurugram?
HSPCB regional office, Gurugram Construction dust, industrial emissions, noise and waste burning. Burning on public land is also MCG. Under GRAP, the Commission for Air Quality Management sets NCR-wide restrictions.
How do I complain about Air, noise?
Start with Central app: Sameer (CPCB). Name the source and the time pattern; a dated photo or video is the evidence the board acts on.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. Complaint on Sameer or the GMDA portal, with photo and time. 2. Not attended: the HSPCB Regional Officer, Gurugram. 3. Still pending: Member Secretary, HSPCB, and the Deputy Commissioner. 4. Final: CM Window, or CPGRAMS for CPCB and CAQM.