Who fixes Streetlights in Gurugram (Gurgaon): how to complain, documents, deadlines
MCG for internal roads, GMDA for master roads
Who is responsible
Dark stretches, faulty poles and timers on internal roads are MCG; on sector-dividing and master roads they are GMDA. Quote the pole number if it is painted on.
Offices involved
- Municipal Corporation of GurugramSanitation, internal roads, streetlights, parks, internal water and sewer, property tax, building plans, stray animals, encroachment. mcg.gov.in
- Gurugram Metropolitan Development AuthorityMaster roads, bulk water, master sewers and storm drains, mobility, the integrated grievance portal. gmda.gov.in
- Junior engineer and sanitation supervisorThe field staff who clear a complaint in your ward; named on your ticket. Raise a ticket
How to complain
- PortalGMDA integrated grievance portal
- Toll-free1800 180 1817
- WhatsApp78400 01817, with a photo
- AppmyGurugram
What the portal asks for
GMDA integrated grievance portal The pole number painted on the pole is the fastest way to the right light.
Details
- Pole number Optional
- Painted on the pole, if visible
- Stretch or lane Required
- How many lights Optional
- What exactly Optional
- Options: Not working, Flickering, On in daytime, Pole damaged, Wire hanging
Documents
- Photo (night photo helps) Optional
If nothing happens: the escalation ladder
- Ticket on the portal; keep the number. Only you can close it.
- No action in time: the officer named on the ticket, then the zone Joint Commissioner or Executive Engineer.
- Still pending: MCG Commissioner and Mayor, or GMDA CEO.
- Final: CM Window, with every ticket number attached.
Your rights and deadlines
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
Common questions
Who fixes Streetlights in Gurugram?
MCG for internal roads, GMDA for master roads Dark stretches, faulty poles and timers on internal roads are MCG; on sector-dividing and master roads they are GMDA. Quote the pole number if it is painted on.
How do I complain about Streetlights?
Start with Portal: GMDA integrated grievance portal. The pole number painted on the pole is the fastest way to the right light.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. Ticket on the portal; keep the number. Only you can close it. 2. No action in time: the officer named on the ticket, then the zone Joint Commissioner or Executive Engineer. 3. Still pending: MCG Commissioner and Mayor, or GMDA CEO. 4. Final: CM Window, with every ticket number attached.