Who fixes Drains, flooding in Gurugram (Gurgaon): how to complain, documents, deadlines
GMDA for master drains, MCG for internal drains
Who is responsible
GMDA owns the master storm drains and natural creeks. MCG owns internal drains, desilting and road gullies. In the monsoon the district control room coordinates emergency pumping.
Offices involved
- Gurugram Metropolitan Development AuthorityMaster roads, bulk water, master sewers and storm drains, mobility, the integrated grievance portal. gmda.gov.in
- Municipal Corporation of GurugramSanitation, internal roads, streetlights, parks, internal water and sewer, property tax, building plans, stray animals, encroachment. mcg.gov.in
- Deputy Commissioner, GurugramHead of the district; revenue, elections, disaster management, coordination between agencies. gurugram.gov.in
- Junior engineer and sanitation supervisorThe field staff who clear a complaint in your ward; named on your ticket. Raise a ticket
How to complain
- PortalGMDA integrated grievance portal
- Toll-free1800 180 1817
- WhatsApp78400 01817, with a photo
- AppmyGurugram
- DistrictControl room and helplines
What the portal asks for
GMDA integrated grievance portal During the monsoon also call the district control room; the ticket still goes on the portal.
Details
- What exactly Required
- Options: Blocked drain, Overflowing drain, Waterlogging, Broken or missing cover, Drain needs desilting
- Nearest landmark Required
- Since when Optional
Documents
- Photo of the drain or flooding Required
If nothing happens: the escalation ladder
- Ticket on the portal; keep the number. Only you can close it.
- No action in time: the officer named on the ticket, then the zone Joint Commissioner or Executive Engineer.
- Still pending: MCG Commissioner and Mayor, or GMDA CEO.
- Final: CM Window, with every ticket number attached.
Your rights and deadlines
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
Common questions
Who fixes Drains, flooding in Gurugram?
GMDA for master drains, MCG for internal drains GMDA owns the master storm drains and natural creeks. MCG owns internal drains, desilting and road gullies. In the monsoon the district control room coordinates emergency pumping.
How do I complain about Drains, flooding?
Start with Portal: GMDA integrated grievance portal. During the monsoon also call the district control room; the ticket still goes on the portal.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. Ticket on the portal; keep the number. Only you can close it. 2. No action in time: the officer named on the ticket, then the zone Joint Commissioner or Executive Engineer. 3. Still pending: MCG Commissioner and Mayor, or GMDA CEO. 4. Final: CM Window, with every ticket number attached.