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Who fixes Roads, footpaths in Gurugram (Gurgaon): how to complain, documents, deadlines

GMDA for master roads, MCG for internal roads

Who is responsible

GMDA owns the master roads between sectors and the major corridors. MCG owns internal roads, lanes and footpaths. HSVP keeps its own sectors until transfer; developers keep licensed colonies under DTCP. NH-48 and the expressways are NHAI.

Offices involved

  • Gurugram Metropolitan Development AuthorityMaster roads, bulk water, master sewers and storm drains, mobility, the integrated grievance portal. gmda.gov.in
  • Municipal Corporation of GurugramSanitation, internal roads, streetlights, parks, internal water and sewer, property tax, building plans, stray animals, encroachment. mcg.gov.in
  • HSVP Estate OfficeHSVP sectors and their internal services until transfer to MCG; plot allotments. hsvphry.org.in
  • Town and Country Planning (DTCP)Licenses private colonies; enforces licence conditions and handover. tcpharyana.gov.in
  • NHAINH-48, the Dwarka and Sohna expressways, toll plazas. nhai.gov.in
  • Ward councillorElected for your ward; first contact for local works; sits in the MCG House and its committees. mcg.gov.in
  • Junior engineer and sanitation supervisorThe field staff who clear a complaint in your ward; named on your ticket. Raise a ticket

How to complain

What the portal asks for

GMDA integrated grievance portal The portal asks for the exact location and a photo; the ticket number comes back by SMS.

Details

Nearest landmark or house number Required
Road or street name Optional
What exactly Required
Options: Pothole, Broken footpath, Road caved in, Unfinished work, Encroachment on road, Other
Since when Optional

Documents

Photo of the spot Required
Wider photo showing the road Optional

If nothing happens: the escalation ladder

  1. Ticket on the portal; keep the number. Only you can close it.
  2. No action in time: the officer named on the ticket, then the zone Joint Commissioner or Executive Engineer.
  3. Still pending: MCG Commissioner and Mayor, or GMDA CEO.
  4. Final: CM Window, with every ticket number attached.

Your rights and deadlines

Right to Service, Haryana

A notified service within its time limit, or an automatic appeal.

Deadline: Notified limit

  1. Apply on Saral Haryana and keep the application number.
  2. Past the limit? The Auto Appeal System escalates for you.
  3. The Commission can fine the officer and compensate you.

Covers certificates, approvals, connections and corrections. CM Window cases about notified services route into the same system.

Sources: Auto Appeal System · Saral Haryana

CPGRAMS, central complaints

A reply within 21 days from any central ministry or body.

Deadline: 21 days

  1. File at pgportal.gov.in and note the registration number.
  2. No reply by day 21? An interim reply must give a reason and date.
  3. Rate the resolution; a poor rating opens an appeal.

Use for NHAI, CPCB, CAQM, banks, telecom, railways, EPFO and central schemes. A grievance cannot be closed as not our department; it must be transferred.

Sources: CPGRAMS

CM Window and the MCG ladder

A tracked escalation when a civic ticket is closed without a fix.

Deadline: 3 levels, then CM Window

  1. Keep the ticket number; only you can close a GMDA ticket.
  2. Escalate to the department head, then Commissioner and Mayor.
  3. Still pending? CM Window, with every ticket number attached.

CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.

Sources: CM Window · MCG · GMDA portal

Right to Information

Any record a public authority holds, within 30 days, for 10 rupees.

Deadline: 30 days

  1. Ask for specific documents: work order, measurement book, inspection report.
  2. No reply, or a poor one? First appeal in the same office.
  3. Second appeal to the State Information Commission.

48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.

Sources: RTI Online, central bodies

Common questions

Who fixes Roads, footpaths in Gurugram?

GMDA for master roads, MCG for internal roads GMDA owns the master roads between sectors and the major corridors. MCG owns internal roads, lanes and footpaths. HSVP keeps its own sectors until transfer; developers keep licensed colonies under DTCP. NH-48 and the expressways are NHAI.

How do I complain about Roads, footpaths?

Start with Portal: GMDA integrated grievance portal. The portal asks for the exact location and a photo; the ticket number comes back by SMS.

How long should it take?

CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.

What if nothing happens?

Escalate step by step: 1. Ticket on the portal; keep the number. Only you can close it. 2. No action in time: the officer named on the ticket, then the zone Joint Commissioner or Executive Engineer. 3. Still pending: MCG Commissioner and Mayor, or GMDA CEO. 4. Final: CM Window, with every ticket number attached.

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