Who fixes Police, cyber in Gurugram (Gurgaon): how to complain, documents, deadlines
Gurugram Police
Who is responsible
Crime, harassment, threats, domestic violence and cyber fraud. Any station must register a Zero FIR for a cognisable offence; you get a free copy of the FIR.
Offices involved
- Commissioner of Police, GurugramPolicing, traffic and public order through the DCPs of each zone. haryanapolice.gov.in
How to complain
- Emergency112
- Women181
- Cyber fraud1930, within the first hour
- Portalcybercrime.gov.in
- PoliceHaryana Police
What the portal asks for
Gurugram Police; cybercrime.gov.in and 1930 for online fraud For online fraud, call 1930 within the first hour to freeze the money; the portal then needs transaction details and screenshots.
Details
- What happened Required
- Options: Theft or burglary, Harassment or stalking, Threat or assault, Online or UPI fraud, Domestic violence, Missing person, Other
- Date and time Required
- Where exactly Optional
- Amount lost (rupees), if fraud Optional
- Bank, UPI app or platform involved Optional
- Transaction IDs, numbers or accounts involved Optional
Documents
- Screenshots or photos Optional
- ID proof Optional
- Bank statement or payment proof Optional
If nothing happens: the escalation ladder
- 112 in an emergency; otherwise the station or online.
- FIR refused: written complaint to the DCP of the zone.
- Still refused: Commissioner of Police, or the Judicial Magistrate.
- Cyber fraud: 1930 first, then the portal, then the station.
Your rights and deadlines
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
Police: what you are entitled to
A Zero FIR at any station for a cognisable offence, and a free copy.
Deadline: Cyber fraud: 1 hour
- Emergency 112; women 181; children 1098; cyber 1930.
- FIR refused? Written complaint to the DCP of the zone.
- Still refused? Commissioner of Police, or the Magistrate.
Cyber fraud reported within the first hour has the best chance of freezing the money.
Sources: Haryana Police · Cybercrime portal
Common questions
Who fixes Police, cyber in Gurugram?
Gurugram Police Crime, harassment, threats, domestic violence and cyber fraud. Any station must register a Zero FIR for a cognisable offence; you get a free copy of the FIR.
How do I complain about Police, cyber?
Start with Portal: cybercrime.gov.in. For online fraud, call 1930 within the first hour to freeze the money; the portal then needs transaction details and screenshots.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. 112 in an emergency; otherwise the station or online. 2. FIR refused: written complaint to the DCP of the zone. 3. Still refused: Commissioner of Police, or the Judicial Magistrate. 4. Cyber fraud: 1930 first, then the portal, then the station.