Who fixes Traffic in Gurugram (Gurgaon): how to complain, documents, deadlines
Gurugram Traffic Police; GMDA for signals
Who is responsible
Enforcement, wrong-side driving and parking are the Traffic Police. Faulty signals, signage and junction design are GMDA. Vendors and structures on roads are MCG enforcement.
Offices involved
- Commissioner of Police, GurugramPolicing, traffic and public order through the DCPs of each zone. haryanapolice.gov.in
- Gurugram Metropolitan Development AuthorityMaster roads, bulk water, master sewers and storm drains, mobility, the integrated grievance portal. gmda.gov.in
- Municipal Corporation of GurugramSanitation, internal roads, streetlights, parks, internal water and sewer, property tax, building plans, stray animals, encroachment. mcg.gov.in
How to complain
- Emergency112
- PoliceHaryana Police portal
- SignalsGMDA integrated portal
- Toll-free1800 180 1817
What the portal asks for
Gurugram Traffic Police; GMDA for signals For a violation the police need the vehicle number, time and a photo or video.
Details
- What exactly Required
- Options: Wrong-side driving, Signal not working, Illegal parking, Encroachment on road, Speeding, No signage, Other
- Vehicle number (if a violation) Optional
- Date and time Required
- Junction or stretch Required
Documents
- Photo or video still Optional
If nothing happens: the escalation ladder
- Traffic Police for enforcement; a GMDA ticket for signals and engineering.
- Not attended: the ACP Traffic of the zone, then the DCP Traffic.
- Still pending: the Commissioner of Police, Gurugram.
- Final: CM Window, or a Forum policy dialogue for a recurring junction.
Your rights and deadlines
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
Police: what you are entitled to
A Zero FIR at any station for a cognisable offence, and a free copy.
Deadline: Cyber fraud: 1 hour
- Emergency 112; women 181; children 1098; cyber 1930.
- FIR refused? Written complaint to the DCP of the zone.
- Still refused? Commissioner of Police, or the Magistrate.
Cyber fraud reported within the first hour has the best chance of freezing the money.
Sources: Haryana Police · Cybercrime portal
Common questions
Who fixes Traffic in Gurugram?
Gurugram Traffic Police; GMDA for signals Enforcement, wrong-side driving and parking are the Traffic Police. Faulty signals, signage and junction design are GMDA. Vendors and structures on roads are MCG enforcement.
How do I complain about Traffic?
Start with Police: Haryana Police portal. For a violation the police need the vehicle number, time and a photo or video.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. Traffic Police for enforcement; a GMDA ticket for signals and engineering. 2. Not attended: the ACP Traffic of the zone, then the DCP Traffic. 3. Still pending: the Commissioner of Police, Gurugram. 4. Final: CM Window, or a Forum policy dialogue for a recurring junction.