Who fixes Electricity in Gurugram (Gurgaon): how to complain, documents, deadlines
DHBVN
Who is responsible
Outages, tripping, broken poles, meter faults and billing disputes. Restoration and meter timelines are set by the Haryana Electricity Regulatory Commission.
Offices involved
- DHBVN, Gurugram circlesPower distribution and billing. dhbvn.org.in
How to complain
- Helpline1912
- PortalDHBVN consumer portal
What the portal asks for
DHBVN 1912 and consumer portal DHBVN registers a complaint against the account number on the bill, not the address alone.
Details
- DHBVN account number (K number) Required
- On the electricity bill
- Meter number Optional
- What exactly Required
- Options: No supply, Frequent tripping, Low voltage, Meter faulty, Billing wrong, Broken pole or hanging wire, Transformer problem
- Since when Optional
Documents
- Latest electricity bill Optional
- Photo (pole, wire or meter) Optional
If nothing happens: the escalation ladder
- Register on 1912 or the portal; keep the complaint number.
- Not resolved: the SDO (Operation), then the Executive Engineer.
- Still pending: the Consumer Grievance Redressal Forum, DHBVN.
- Final: the Electricity Ombudsman, Haryana.
Your rights and deadlines
CM Window and the MCG ladder
A tracked escalation when a civic ticket is closed without a fix.
Deadline: 3 levels, then CM Window
- Keep the ticket number; only you can close a GMDA ticket.
- Escalate to the department head, then Commissioner and Mayor.
- Still pending? CM Window, with every ticket number attached.
CM Window sends the case to the Directorate of Urban Local Bodies with a registration number you can track by SMS.
Sources: CM Window · MCG · GMDA portal
Right to Information
Any record a public authority holds, within 30 days, for 10 rupees.
Deadline: 30 days
- Ask for specific documents: work order, measurement book, inspection report.
- No reply, or a poor one? First appeal in the same office.
- Second appeal to the State Information Commission.
48 hours where life or liberty is involved. Use RTI to prove what was sanctioned and paid before you escalate.
Sources: RTI Online, central bodies
Electricity standards of performance
Supply restored and meters fixed within regulator limits, with compensation for delay.
Deadline: HERC time limits
- Register on 1912 or the DHBVN portal; keep the number.
- Escalate to the SDO, then the Executive Engineer.
- Then the Consumer Grievance Redressal Forum and the Ombudsman.
The Haryana Electricity Regulatory Commission sets the standards; DHBVN owes compensation for missed limits.
Sources: DHBVN
Common questions
Who fixes Electricity in Gurugram?
DHBVN Outages, tripping, broken poles, meter faults and billing disputes. Restoration and meter timelines are set by the Haryana Electricity Regulatory Commission.
How do I complain about Electricity?
Start with Portal: DHBVN consumer portal. DHBVN registers a complaint against the account number on the bill, not the address alone.
How long should it take?
CM Window and the MCG ladder: 3 levels, then CM Window. A tracked escalation when a civic ticket is closed without a fix.
What if nothing happens?
Escalate step by step: 1. Register on 1912 or the portal; keep the complaint number. 2. Not resolved: the SDO (Operation), then the Executive Engineer. 3. Still pending: the Consumer Grievance Redressal Forum, DHBVN. 4. Final: the Electricity Ombudsman, Haryana.